Technical Service

Welle Digital provides end-to-end support, seamlessly guiding customers from initial planning through to ongoing maintenance with exceptional pre-sales and after-sales services. Our pre-sales engineering team excels at in-depth on-site analysis, such as site inspection, signal testing, and IoT compatibility audits, based on which personalized recommendations and technical insights are provided to the customer to empower informed decision-making. Post-sale, our dedicated after-sales team takes over, providing robust support that includes troubleshooting, regular maintenance, and continuous assistance to ensure lasting performance and satisfaction. Welle Digital’s dual approach of remote and on-site services sets them apart - remote support leverages cutting-edge technology for swift, effective resolutions, while on-site teams deliver hands-on expertise whenever required. With a commitment to rapid response times, we address inquiries and resolve issues promptly, minimizing disruptions and fostering trust. From start to finish, Welle Digital’s comprehensive, responsive, and expertly executed services create a seamless and reliable partnership for our clients.

Product Customization

Welle Digital delivers globally adaptive smart water metering solutions by engineering products that seamlessly align with diverse geographical challenges, regional telecommunication standards, and localized user preferences. Our modular IoT-enabled meters support multi-protocol connectivity (NB-IoT, LoRaWAN, LTE-M, and GPRS), ensuring compatibility with telecom infrastructures worldwide—whether in regions with limited 4G coverage or urban hubs requiring ultra-low latency. To address environmental extremes, we integrate IP68-rated housings (-30°C to 80°C tolerance) and adaptive power management systems (10+ years battery life in tropical or arid climates). User-centric customization extends to payment interfaces (prepaid/postpaid modes via SMS, NFC, or mobile apps), language localization (40+ languages), and tariff structures aligned with local utility regulations. By leveraging localized assembly partnerships and lean manufacturing, we achieve 20–30% cost efficiency without compromising on accuracy (±1% measurement error) or durability (corrosion-resistant materials validated per ISO 4064).

Engineered Locally, Optimized Globally.

Comprehensive Solution with Software

Welle Digital delivers integrated smart water solutions combining meter-to-software ecosystems tailored for global users. Our platform seamlessly integrates GIS mapping  to visualize pipeline networks, overlaying real-time IoT data for terrain-adaptive asset management. AI-driven user analytics decode consumption patterns and billing behaviors, enabling dynamic tariff customization and multilingual interfaces (40+ languages) for diverse demographics. Proactive leak detection employs multi-sensor algorithms (±1m precision) to trigger real-time alerts, prioritized via GIS risk heatmaps. Compact yet robust, our systems ensure compliance, scalability, and 25% NRW reduction across climates—bridging precision hardware with adaptive intelligence.

Reliable hardware, flexible software.

Advanced Manufacturing

Supported by the 60 years manufacturing experience from its shareholding company, Welle Digital possesses a production base of more than 200,000 m2 with 12 highly automated production lines. Ours product portfolio spans 70+ categories and 300+ specifications, including mechanical meters, IoT-enabled smart meters, ultrasonic meters, covering diameters from DN15 to DN500 to meet residential, industrial, and municipal needs. Leveraging Industry 4.0 practices, the facility operates fully automated production lines and AI-driven quality control systems, supported by ISO 9001 (quality), ISO 14001 (environment), and ISO 45001 (occupational health) certifications. The annual production capacity exceeds 5 million units.